New Patient Questions
Best for first route questionsUse this path if you are new to Allerim and want help with testing, fit, or choosing the right starting route.
Contact
Reach the right team without getting routed in circles.
Choose the path that matches your situation so we can respond in the right clinical or operational workflow.
New patients
consult + route questions
Existing patients
secure portal support
Partners
clinical collaboration inquiries
General correspondence: hello@allerim.com
Routing map
Right team first
01
Choose your situation
Pick new patient, existing patient, or provider partnership first.
02
Keep context attached
Care questions should stay inside the correct workflow so history is not lost.
03
Get the right handoff
The goal is not just response speed. It is getting you to the right next step.
Choose your route
Start with the lane that matches your actual need.
Contact works best when it routes new patients, existing patients, and partners into the right system instead of treating every question like the same inbox ticket.
Existing Patient Support
Best for active patientsIf you already have an Allerim account or active care plan, use secure messaging for non-urgent questions.
Provider Partnership
Best for clinical partnersIf you are a clinic or referring clinician, contact us for collaboration workflows.
Response expectations
What happens after you reach out.
General and onboarding
Typically within one business day when your question is about fit, onboarding, or first-step routing.
Existing patient support
Handled through secure workflow channels so clinical context stays attached to the care thread.
Emergencies
Do not use Allerim contact or messaging for emergencies. Call 911 or local emergency services.
Before you reach out
Need orientation first?
If you are new and still deciding whether Allerim is a fit, start with What We Track and Reports & Testing.
Use What We Track if you are still trying to understand whether your pattern fits the Allerim model.
Use Reports & Testing if you are ready to evaluate the first concrete route into a clinician-guided report.
Use secure portal messaging only if you are already an existing patient.